Security and data
Your customers trust you with their details. We treat them that way.
You decide what your agent can see, what it can change, what gets recorded and who can look at it. Here's how that works.
Controls you set
Nothing happens that you haven't agreed to.
What the agent can do
Each action is agreed with you, from reading availability to creating work orders. Anything else goes to a person.
Scoped connections
We connect to your tools with access limited to what the agent needs, and you can revoke it at any time.
Recording and retention
Choose whether calls and chats are recorded and how long recordings and transcripts are kept.
Who sees what
Decide which people on your team can see calls, transcripts and recordings in the dashboard.
Payments kept off the call
The agent texts a secure link from your payment provider, so card details never pass through the conversation.
Off switch
Pause the agent, change its rules or send calls straight to your team, whenever you need to.
How data moves
From the first ring to your dashboard.
- 1
Call or chat arrives
Your number forwards to the agent, or a customer opens the chat on your site.
- 2
The agent works it out
What the customer says is processed by our voice and chat AI providers to understand them and reply.
- 3
It acts in your tools
Through the connections you approved, it looks things up and makes the changes you allow.
- 4
Everything is logged
The conversation, outcome and every change it made appear in your dashboard.
For your IT and compliance teams
We'll help with your security review.
Send us your questionnaire at hello@failte.ai, or read our privacy policy.
- Security questionnaires filled in by the people who build your agent
- A list of the service providers involved in running it, and where they process data
- A walkthrough of each connection and what it can access
- Recording, retention and access settings agreed in writing before go-live
- A named contact in your time zone, in Ireland or Vancouver, for questions and incidents
Only people you give access to in your dashboard, plus the members of our team who build and support your agent. We agree who that is with you before you go live.
Questions about your data? Let's go through them.
In 45 minutes we'll show you where your business is losing time and money, and what it would take to fix it. You keep the written report either way.
Or ring our AI agent on +1 (604) 555-0142, any time